a) The payer or user can cancel the self-paced online course within 48 hours subject to the following conditions and get a full refund subject to the below conditions.
b) No IIBA PDU has been downloaded or claimed for that course. SkillCert will check the user login and confirm this before issuing a refund.
c) The transaction cost of the payment gateway will be deducted ranging from 3 to 5% of the transacted amount.
d) The refund will be made to the same mode as the payment mode within 7 days.
f) Accessing any question bank will be considered as an acceptance of the service and no refunds will be made. Refunds will be made only on genuine concerns on the course.
g) If a participant wants to cancel a Live Trainer-led session before the start of the training for genuine reasons, then a complete refund will be made, less transaction costs.
h) If a live trainer-led session is cancelled by a participant after attending one session for any genuine reasons, then 50% of the enrolment fees will be refunded.
i) If any IIBA application service is provided by Skillcert NO refund will be provided.
j) No refunds will be made for reasons like participants has changed his/her mind.
k) There will be no refunds for corporate login access or Live trainer-led sessions.
l) The refund, when made will be actual credit -Less transaction costs.
m) No refunds are available for Question Banks.
n) All purchases outside India are billed in USD and no payment in INR is possible for any enrolments outside India. Enrolments in INR for Online or Live trainer-led sessions that are provided globally will be cancelled and refund paid after deducting the transaction costs.
o) The policy and terms can be changed from time to time.
p) All disputes are subject to the jurisdiction of Mumbai.
